General Terms:
Magical Kitchen Tools reserves the right to update the rules when necessary, and the updated version will be published on https://www.magicalkitchentools.com/ with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Magical Kitchen Tools immediately. All buyers are deemed to accept the rules if they are using the services provided by Magical Kitchen Tools. Magical Kitchen Tools' policy shall prevail.
For after-sales issues, buyers should file a return & refund request within 20 days of the delivery date. The period of Return & Refund request filed exceeds, Magical Kitchen Tools reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting Magical Kitchen Tools via https://www.magicalkitchentools.com/contact-us .
If Magical Kitchen Tools cannot fulfill the buyer's order within the order processing time, under the condition but not limited to no stock or other conditions, Magical Kitchen Tools has the right to cancel and refund the order.
If the buyer receives
Magical Kitchen Tools shall not accept after-sale request for "non-defective remorse returns", and has the right to accept or reject the request. Magical Kitchen Tools will abide by the policy under this condition.
If Magical Kitchen Tools accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Magical Kitchen Tools' policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of order total price.
Magical Kitchen Tools shall not require warranty, like whether to provide warranty or not, or the way of warranty handling with.
Magical Kitchen Tools shall restrict the refund time and redelivery time under the condition, included but not limited to order should refund based on the policy, agree on refund or redelivery between Magical Kitchen Tools and buyer or others, Magical Kitchen Tools must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to (Magical Kitchen Tools. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, (Magical Kitchen Tools has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Magical Kitchen Tools Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type Magical Kitchen Tools Rules
For Unshipped Orders
The Return & Refund request is made after the stated processing time. Magical Kitchen Tools will refund the order. The Return & Refund request is made within the stated processing time.
Magical Kitchen Tools has 3 business days to process the request after the buyer submits it. If Magical Kitchen Tools fails to process (accept or reject) the refund request within 3 business days, Magical Kitchen Tools will refund the order.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders
The Return & Refund request is made after the order has shipped. Magical Kitchen Tools has 10 business days to process the request after the buyer submits it. If Magical Kitchen Tools fails to process (accept or reject) the refund request within 10 business days, Magical Kitchen Tools will refund the order.
2.
If the package is sent back to Magical Kitchen Tools during transit for any reason, and the buyer applies for a refund, Magical Kitchen Tools should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Magical Kitchen Tools should begin redelivery within 5 business days of the request date.
3.
If the package/
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Magical Kitchen Tools, if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Magical Kitchen Tools will make a refund, resend, or accept the return for any of the following cases:
3.1 Orders Delayed
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Magical Kitchen Tools warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from Magical Kitchen Tools warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from Magical Kitchen Tools warehouse due to the strict customs clearance at Brazil.
c. For Magical Kitchen Tools Packet Liquid Line to all countries, Magical Kitchen Tools will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Magical Kitchen Tools warehouse.
d. For some special shipping methods, Magical Kitchen Tools cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Magical Kitchen Tools will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.
3.2 Orders not Received
Magical Kitchen Tools will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Magical Kitchen Tools takes no responsibility if products have been lost.
b. If the logistics company provides return service to US, Magical Kitchen Tools will put the products in your private inventory and will not refund them when we receive the returned items.
c. Magical Kitchen Tools cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3.3 Products Damaged
Magical Kitchen Tools offers a full refund or a replacement if packages arrived are badly damaged.
Magical Kitchen Tools offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Magical Kitchen Tools cannot offer any refunds or other after-sale services due to the long-distant
c. For ordinary, electronic products, Your clients shall complain or open a dispute to you within 20 days after packages are delivered.
d. For service products, Magical Kitchen Tools refunds you the cost of the product which is the price in the US market. Otherwise, Magical Kitchen Tools will not take any responsibility for them.
3.4 Incorrect or Missing Products
Magical Kitchen Tools has a strict quality control process before products are dispatched.
Magical Kitchen Tools will deal with incorrect or missing products as follows:
a. For incorrect products, Magical Kitchen Tools offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Magical Kitchen Tools offers a refund or resend if you provide a screenshot of your complaint including name, content and date.
c. For parts missing which don't affect product function, Magical Kitchen Tools may refund partially or resend the missing part; for parts missing which affect product function, Magical Kitchen Tools will resend the product only.
d. For accessories, Magical Kitchen Tools will resend the accessories.
Notes:
For size problems, Magical Kitchen Tools will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with the photo of measurement. Then, our dispute team will deal with your disputes quickly.
4. Wrong Receipt Information
If the buyer puts wrong receipt information on an order, the buyer should contact the us via https://www.magicalkitchentools.com/contact-us to request us to update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong
If the proof checked by Magical Kitchen Tools is not showing the problem clearly and or if the proof checked by Magical Kitchen Tools is not showing the problem clearly, the proof is invalid, and Magical Kitchen Tools has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by Magical Kitchen Tools, the proof checking time shall not more than 3 business days, and if the
If proof is valid, and buyer requests redelivery,Magical Kitchen Tools should redelivery within 5 business days of proof approval. Please note Magical Kitchen Tools has the right to refund orders if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.
5.1 Incorrect or Missing Products
Magical Kitchen Tools has a strict quality control process before products are dispatched.
Magical Kitchen Tools will deal with incorrect or missing products as follows:
a. For incorrect products, Magical Kitchen Tools offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Magical Kitchen Tools) offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.
c. For parts missing which don't affect product function, Magical Kitchen Tools may refund partially or resend the missing part; for parts missing which affect product function, Magical Kitchen Tools will resend the product only.
d. For accessories, Magical Kitchen Tools will resend the accessories.
Notes:
For size problems, Magical Kitchen Tools will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with the photo of measurement. Then, our dispute team will deal with your disputes quickly.
5.2 Service Products
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, Magical Kitchen Tools may not refund the product cost.
b. Any disputes arising from bad quality, Magical Kitchen Tools may not accept as the supplier is not Magical Kitchen Tools.
c. For service products without Magical Kitchen Tools quality checking inspection, Magical Kitchen Tools may not accept the disputes.
6. Logistics Issues
6.1 Invalid tracking information
If Magical Kitchen Tools verifies the tracking number is wrong, and Magical Kitchen Tools fails to provide the correct one within 4 business days, Magical Kitchen Tools will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after the label is created showing on a logistic website, and the buyer applies for a refund, Magical Kitchen Tools requires a refund order within 3 business days since buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and Magical Kitchen Tools fails to provide any valid tracking updated info, the buyer may apply for a refund. Magical Kitchen Tools requires a refund order within 3 business days as buyer requests.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.4. Shipping Method Limits
Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. Magical Kitchen Tools lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL、Electric PostNL、Packet Eub、Packet Postal Route、Packet Postal、Packet Railway Economy.
Notes:
When choosing certain shipping methods, the remote addresses will be charged additional cost.
6.5 Force Majeure
Magical Kitchen Tools takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation,
6.6 Destination Limits
Due to limited
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
7. Other
When encountering holidays, COVID-19, abnormal weather, or other abnormal situations, the buyer shall contact us through magicalkitchentools@gmail.com.
Magical Kitchen Tools will try its best to assist buyers in these special circumstances in a timely manner. After notifying Magical Kitchen Tools, Buyers should expect a decision from Magical Kitchen Tools on these types of issues no later than two weeks.
Magical Kitchen Tools takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation,
7.1 Return
Products can be returned to Magical Kitchen Tools US warehouses only. But we do not suggest returning products to our warehouses, because the
a. If you indeed want to return the products, please email Magical Kitchen Tools and someone will respond to you within 1 to 5 business days.
b. Please return products within 10 days after receiving products and after speaking with someone at Magical Kitchen Tools.
7.2 Orders Cancellation
For orders cancellation, Magical Kitchen Tools offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, pre order inventory orders cannot be canceled as they are special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Magical Kitchen Tools has planned and prepared for you after payment.
7.3 Deadline of Opening Dispute
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
7.4 Un
Magical Kitchen Tools shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
8. Attention
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Magical Kitchen Tools to help deal with the after-sale issues.
